Refund Policy
1. Overview
At Yaakav Solutions, we strive to ensure customer satisfaction with our software products and services. This Refund Policy explains the conditions under which refunds may be issued for purchases made through our website.
By purchasing our products or services, you agree to this Refund Policy.
2. Digital Products & Software Licenses
All purchases of software licenses, subscriptions, and digital products are considered final once access is provided or the license key is issued.
Due to the nature of digital products, refunds are generally not provided after successful payment and license activation.
3. Eligible Refunds
Refunds may be considered only under the following conditions:
- Duplicate payment made by mistake
- Technical issues preventing access to the product that cannot be resolved by our support team
- Incorrect product charged due to a system error
All refund requests must be raised within 7 days of the original purchase date.
4. Non-Refundable Cases
Refunds will not be issued in the following situations:
- Change of mind after purchase
- Lack of usage or discontinuation of use
- Incompatibility with customer’s environment or infrastructure
- Failure to read product description or system requirements
- Renewal payments already processed
5. Subscription Renewals
For subscription-based products:
- Renewal charges are non-refundable once processed
- Customers are responsible for managing cancellations before the renewal date
6. Refund Process
To request a refund, please contact us with the following details:
- Registered email address
- Order ID / Payment reference
- Reason for refund request
📧 Email: support@yaakav.com
Approved refunds will be processed to the original payment method within 5–10 business days, depending on the payment provider and bank.
7. Chargebacks & Disputes
We encourage customers to contact us before initiating a chargeback or payment dispute. Unauthorized chargebacks may result in account suspension or license termination.
8. Policy Changes
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page.
9. Contact Us
If you have any questions about this Refund Policy, please contact us at:
Yaakav Solutions